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Ministry
of Economy and Finance |
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MOSALVY |
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Claims
service
Since its formation on March 19, 1996. Asia
Insurance (Cambodia) was the first insurance
company in Cambodia to provide a 24 hour claim
service. Our Claim Department works around
the clock, and deals with all types of claims,
and provides our valued clients with an efficient
and timely settlement of all claims.
Confident
in its future, Asia Insurance (Cambodia)
is always looking for ways to increase its
range of services. We never forget that
our responsibility to our clients is not
only limited to the settlement of any particular
claim, but is aimed at providing them with
all possible assistance at any times.In
some cases, especially in cases involving
a major loss, our valued clients require
the services of a professional consultant
to help manage and minimize their loss in
order for them to resume their business
activities as soon as possible.
Asia Insurance Groups’s extensive
experience of more than 50 years, combined
with its extensive network of Professional
Surveyors, stands ready to cope with any
or all |
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| insurance related difficulties for you.
We hope you will never have a to call upon us,
but if you do, we will be there for you every
hour of every day. Guaranteed.
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Guideline
for claim procedure on Burglary Insurance
Top
In cases when property
insured was burglarized or stolen,
the following procedures are necessary
to facilitate and accelerate the claim
process :
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| 2. Examine the condition
and assess the extent of loss and/or damage;
3. Immediately notify Asia Insurance (Cambodia)s
Claims Department at 012 816 669;
4. Notify the Police and obtain a copy of
the Police report;
Prepare the details of the claim in writing,
including the following information :
1. Name of Insured and Policy number;
2. Value of items or subject matter insured;
3. List of loss and/or damaged property;
4. Date, time and place of the occurrence;
5. Details of event;
6. Name list of eyewitnesses (if any);
7. Copy of the Police report;
8. Asset report and/or stock card (if any);
9. Other insurance policy covering the same
property (if any);
10. Family register & identity card;
11. Rental and security contracts duly signed
with the security company (if any).
After the investigation is completed and
all requested documents are duly submitted,
we will assess the loss and inform the insured
of the claim consideration result as soon
as possible. |
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Guideline
for claim procedure on Fire
Top
In such cases when the insured
property suffers damages or loss
due to a fire or other extended
perils, the following steps are
necessary to facilitate the claim
procedure and consideration:
1. Immediately notify Asia
Insurance (Cambodia)s Claims
Department at 012 816 669;
2. Assess the condition and
extent of the damage or loss
to the insured property;
3. Notify the incident to the
Police and obtain a copy of
the Police report;
4. Do not move the damaged property
or other concerned evidence
until permitted so by the Insurance
Company;
As fire cases go, an official
surveyor is usually appointed
to investigate the circumstances
of the event and losses incurred.
So as to facilitate the Claims
procedure, please prepare the
following documents giving details
of the damaged or lost property
:
1. Name of the insured and
policy number;
2. Details, quantity and value
of items or subject matter insured;
3. Date, time and location of
occurrence;
4. Cause of loss and details
of event;
5. Name list of eyewitnesses
(if any);
6. Copy of the Police report;
7. Documents showing the existence
and value of the insured property
at the time of the incident;
8. Copy of identity card and
household residence registration
of the Insured;
9. Document showing the repair
assessment issued by a qualified
contractor;
10. Copies of any other Insurance
Policy covering the same property
(if any);
11. Any other documents as required
by the appointed surveyor.
After the investigation is completed
and all requested documents
are duly submitted, we will
assess the loss and inform the
insured of the claim consideration
result as soon as possible.
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Guideline
for claim procedure on Industrial
All Risks Insurance
Top
In such cases
when the insured property suffers
a loss or damage, to facilitate
and accelerate the claim procedure,
please proceed as follows:
1. Notify Asia
Insurance (Cambodia)s Claim
Department immediately at 012
816 669;
2. Determine the material &
Financial extent of the damage
or Loss;
3. In cases when property is
lost, the Police Department
has to be notified, and a copy
of their report is to be obtained;
4. The damaged property must
be left as is as much as possible,
for further investigation by
our company officer, or the
appointed surveyor.
To prepare the
details of loss and/or damage
in writing, revealing information
as below :
1. Name of insured
and policy number;
2. List and value of damaged
or lost property;
3. Date, time and place of accident
or incident;
4. Names of eye witnesses (if
any);
5. List of insured Assets and
according accounting documents;
6. Any other insurance policy
covering the same property.
In case the
property was missing through
theft, this additional document
is required :
1. Copy of Police
report.
After the inspection
is completed and all documents
are duly submitted, we will
assess the extent of damage
or loss and inform the insured
of the claim consideration result
as soon as possible.
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Guideline
for claim procedure on Marine
Cargo
Top
In such cases
when the insured cargo is received
in damaged condition, the insured
or his agent are kindly requested
to proceed as follows :
1. To issue
a notice of claim in writing
to the carrier within 3 days
of the delivery date;
2. Do not give the Clean Receipt
to the carrier when your cargo
is in doubtful condition;
3. When delivery is made by
container, ensure that the container
and its seals are examined immediately
by their responsible officer.
4. If the container is received
in damaged condition, or with
its seals broken, or with seals
other than as stated in the
shipping documents, make an
according remark (know as an
exceptional clause) on the delivery
receipt accordingly, and retain
all defective or irregular seals
for subsequent identification.
1. Original
Insurance policy or certificate;
2. Invoice & Packing list;
3. Original or true copy of
Bill of Lading or Airway bill;
4. Wharf survey note and/or
any other documentary evidence
issued by the carrier showing
the damage of insured cargo;
5. Certificates of weight and
quantity at the Point of Origin
and Destination;
6. Correspondences exchanged
with the carrier regarding their
liability;
7. Claim letter to insurance
company.
After the inspection
is completed and all documents
are duly submitted, we will
assess the extent of damage
or loss and inform the claim
consideration result to the
insured as soon as it is possible.
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Guideline
for claim procedure on Money
Insurance
Top
In such cases
when a robbery occurs, and money
is lost as a result, to facilitate
and accelerate the claim procedure,
please proceed as follows :
1. Notify Asia
Insurance (Cambodia)s Claims
Department immediately at 012
816 669;
2. Do not disturb the crime
scene, or move anything, for
verification by the Police and
our Claims Department Officer;
3. Verify the exact amount of
lost money;
4. Notify the Police and obtain
a copy of the Police report.
Prepare the
details of the claim in writing
including the following information
:
1. Name of Insured and policy
number;
2. Amount of Money Robbed;
3. Accounting documents attesting
to the existence of the money
prior to the loss occurrence;
4. Date, time and location of
robbery;
5. Details of event;
6. Name list of eye witnesses(if
any).
If the Money
was robbed during transit, please
prepare additional information
as follows :
1. Itinerary of normal route
of transportation and details
of transportation;
2. Details of the custodian
responsible for the money whilst
it was robbed or missing;
3. Copy of family register and
identify card;
4. Copy of the involved staff
member(s) full personnel file;
5. Copies of any other insurance
policy concerned, if any;
6. Security contract made with
the security company (if any).
After the investigation
is completed and all requested
documents are duly submitted,
we will assess the loss and
inform the insured of the claim
consideration result as soon
as possible.
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Guideline
for claim procedure on Public
Liability
Top
In cases when
a severe liability in incurred
by your organization or company
whilst operating your activity
within your compound, the following
procedure should be followed
to facilitate and accelerate
the claim process :
1. Immediately notify Asia Insurance
(Cambodia)s Claims Department
at 012 816 669.
2. Verify the extent of the
damage or injury.
3. If medical care is required,
proceed accordingly, while informing
the details to the appointed
Claims Officer.
4. In cases of property damage,
leave the damage property as
is for our inspection.
In cases of
property damage, prepare a report
of damage containing the following
details :
1. Date, time and place of occurrence;
2. Details of event;
3. List of damaged property;
4. Quotation of repair or replacement
(if any);
5. Copies of any other insurance
policy covering the same property
(if any);
6. Evidence proving the right
of ownership of the damaged
property;
In cases of
injury, prepare a report containing
the following details :
1. Date, time and place of occurrence;
2. Details of event;
3. Details of injury;
4. Receipt of Medical treatment;
5. Family register, identity
card and/or other concerned
document of the injured;
Remark : In
no case shall the insured take
responsibility for any mistake
to the third party without the
consent of the Insurance Company.
After the inspection
is completed and all requested
documents are duly submitted,
we will assess the loss and
inform the insured of the claim
consideration result as soon
as possible.
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Guideline
for claim procedure on Personal Accident
Top
In case of accident
causing injury to your self
or a member of your personnel,
the following procedure should
be followed to facilitate and
accelerate the claim process
:
1. Immediately notify Asia Insurance
(Cambodia)s Claims Department
at 012 816 669;
2. Verify the extent of the
injury;
3. If medical care is required,
proceed immediately, while informing
the details to the appointed
claims officer
In cases of
injury, prepare a report containing
the following details :
1. Date, time
and place of occurrence;
2. Details of event;
3. Details of injury;
4. Receipt of Medical treatment;
5. Doctor certificate;
6. Doctor prescription;
In cases of death, prepare the
additional documents from the
above as follows:
1. Certificate
of death issued by the district
officer, or relevant authority;
2. Family register, Identity
card.
After the inspection
is completed and all requested
documents are duly submitted,
we will assess the loss and
inform the insured of the claim
consideration result as soon
as possible. |
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Guideline
for claim procedure on Workmen Compensation
Top
In such cases
when a work related accident
occurs, and an employee is injured
whilst carrying out is duty,
or within the time limit of
the coverage, the following
procedure should be followed
to facilitate and accelerate
the claim process :
1. Immediately notify Asia Insurance
(Cambodia)s Claims Department
at 012 816 669.
2. Verify the extent of the
injury.
3. If medical care is required,
proceed accordingly, while informing
the details to the appointed
Claims Officer.
4. In cases of property damage
as well, leave the damage property
as is for our inspection.
Prepare a report
containing the following details:
1. Date, time
and place of occurrence;
2. Details of event;
3. Details of injury;
4. Receipt of Medical treatment;
5. Company ID Card;
6. Employee Time Card, showing
time in for work on day of event;
7. Employment details of injured
employee;
a. Position Held;
b. Scope of work;
c. Job Description;
d. Basic Salary;
e. Employment History;
f. Any other details.
8. Family register, identity
card and/or other concerned
document of the injured
After the inspection
is completed and all requested
documents are duly submitted,
we will assess the loss and
inform the insured of the claim
consideration result as soon
as possible. |
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